Consumer Complaint Procedure

DOREVUE, sole proprietorship providing services, owner Paula Srdanović
Registered office: Ilica 71, 10000 Zagreb, Croatia
OIB (Tax ID): 74549789342
E-mail: dorevue@gmail.com

Submitting a Complaint

In accordance with the Croatian Consumer Protection Act, consumers may submit a written complaint regarding the service provided in one of the following ways:

1. by post, to: DOREVUE, Ilica 71, 10000 Zagreb, Croatia
2. by e-mail, to: dorevue@gmail.com

Please note that we do not have business premises open to the public at the above address, so complaints cannot be submitted in person.

Content of the Complaint

To ensure prompt and efficient handling, please include in your complaint: your full name, contact details (postal address and/or e-mail address), a description of the service concerned, the date the service was provided, the reasons for the complaint and, if possible, a copy of the invoice or other proof of the service provided.

Acknowledgement of Receipt and Response Time

We will acknowledge receipt of your written complaint without delay. We will respond to the complaint in writing no later than 15 days from the date of its receipt.

Out-of-Court Dispute Resolution

If a dispute cannot be resolved through the complaint procedure, the consumer may turn to alternative consumer dispute resolution bodies. DOREVUE agrees to participate in out-of-court dispute resolution proceedings before the following bodies:

Sud časti Hrvatske obrtničke komore (Court of Honour of the Croatian Chamber of Trades and Crafts)
Centar za mirenje Hrvatske obrtničke komore (Mediation Centre of the Croatian Chamber of Trades and Crafts)
Ilica 49/II, 10000 Zagreb, Croatia
www.hok.hr

Proceedings before these bodies are free of charge for the consumer.

This text is a translation of the Croatian original. In the event of any discrepancy between the Croatian version and this translation, the Croatian version shall prevail.