Privacy policy

PRIVACY POLICY

Last updated October 24, 2026

This Privacy Notice for DOREVUE, obrt za usluge, vl. Paula Srdanović, Zagreb, Ilica 71 (doing business as Dorevue) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at https://dorevue.com or any website of ours that links to this Privacy Notice

• Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at dorevue@gmail.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by visiting dorevue@gmail.com, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

7. HOW LONG DO WE KEEP YOUR INFORMATION?

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

9. DO WE COLLECT INFORMATION FROM MINORS?

10. WHAT ARE YOUR PRIVACY RIGHTS?

11. CONTROLS FOR DO-NOT-TRACK FEATURES

12. DO WE MAKE UPDATES TO THIS NOTICE?

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

15. CLIENTS AND PHOTOGRAPHS

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Contact form: your name, email address, phone number (optional), the service you are interested in, how you found us, and your message.

• Inquiry form on our ad landing page: your name, phone number, email address, the service you are interested in, the location and (approximate) date of your event, how and when you would like us to contact you (WhatsApp, phone call or email), and your message (optional).

• Sent automatically with the forms: the language of the page; with the inquiry form also the page address, the page you came from and the campaign labels of the ad you clicked (UTM parameters). Only if you have allowed marketing cookies, also the ad click IDs (fbclid, gclid, gbraid, wbraid) and the Meta browser IDs (_fbp, _fbc), so we know which ad your inquiry came from.

Fields marked as required are needed to answer your inquiry; without them we cannot reply. All other fields are optional.

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://dorevue.com/en/cookies.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).

• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

• Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

• To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

• To measure and improve our advertising. If you allow marketing cookies, we process information about your visit through the Meta Pixel and Google Ads to measure our ads on Facebook, Instagram and Google and to show them to people who have visited our website. See "Meta Pixel" and "Google Ads" below.

• To protect our website and forms from spam and abuse. When you send a form, we briefly check your IP address to limit the number of submissions (it is kept in memory only and not saved). We also keep server and error logs to keep the website secure and to fix problems.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

• Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent. We rely on your consent for analytics and marketing cookies, including Google Analytics, the Meta Pixel and Google Ads, which you give or refuse separately for each category in our cookie banner.

• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you. We rely on this basis when we answer an inquiry you send us through our forms.

• Legitimate interests. We rely on our legitimate interest in running a secure, working website (Art. 6(1)(f) GDPR) for protecting our forms from spam and abuse, for server and error logs, and for the cookie that remembers your cookie choice. You can object to this processing at any time (see "WHAT ARE YOUR PRIVACY RIGHTS?").

• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work.

The categories of third parties we may share personal information with are as follows:

• Data Analytics Services

• Sales & Marketing Tools

• Website Hosting Service Providers

• Communication & Collaboration Tools

We also may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Our service providers. Hetzner Online GmbH, Germany, hosts our website and database. Inquiries you send through our forms are delivered to our email inbox at Google Ireland Limited (Gmail). If you choose to be contacted via WhatsApp, we write to you through WhatsApp Ireland Limited, which processes those messages under its own privacy policy.

Meta. If you allow marketing cookies, we share information with Meta Platforms Ireland Limited through the Meta Pixel. See "Meta Pixel" below.

Google. If you allow marketing cookies, we share information with Google Ireland Limited through Google Ads. See "Google Ads" below.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements or to tailor advertisements to your interests. The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: https://dorevue.com/en/cookies.

Google Analytics

We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Remarketing with Google Analytics, Google Display Network Impressions Reporting and Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

Meta Pixel

If you allow marketing cookies in our cookie banner, we use the Meta Pixel, provided by Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland ("Meta"). The Meta Pixel collects information about your visit (such as the pages you view, your IP address, browser and device information, and the Meta cookies _fbp and _fbc) and sends it to Meta. We use it to measure the effectiveness of our ads on Facebook and Instagram and to show our ads to people who have visited our website.

We also use Meta's Advanced Matching. When you fill in one of our forms, the Meta Pixel may automatically send the details you entered (such as your email address, phone number, or name) to Meta in hashed form, so they are not sent as readable text. Meta uses them to match your visit to a Facebook or Instagram account.

We and Meta are joint controllers for the collection of this data and its transmission to Meta (Art. 26 GDPR). We have agreed with Meta on the allocation of responsibilities (Controller Addendum). Meta is solely responsible for any further processing. You can exercise your rights against us or against Meta.

The legal basis is your consent (Art. 6(1)(a) GDPR). You can withdraw it at any time via "Cookie settings" in the footer of our website. For more information, see Meta's Privacy Policy. You can manage how Meta uses your data for ads in your Meta ad preferences.

Google Ads

If you allow marketing cookies in our cookie banner, we use Google Ads conversion tracking and remarketing, provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google collects information about your visit (such as the pages you view, your IP address, browser and device information, whether you arrived by clicking one of our Google ads, and the cookies _gcl_au and _gcl_aw). We use it to measure how many people contact us after clicking our Google ads and to show our ads to people who have visited our website. Google may combine this information with other data it holds about you, for example if you are signed in to your Google Account.

We also use Google's enhanced conversions. When you submit one of our forms, the Google tag may send the details you entered (such as your email address, phone number, name or address) to Google in hashed form, so they are not sent as readable text. Google uses them to match your visit to a Google Account, so we can measure our ads more accurately.

The legal basis is your consent (Art. 6(1)(a) GDPR). You can withdraw it at any time via "Cookie settings" in the footer of our website. For more information, see Google's Privacy Policy and how Google uses information from sites that use its services. You can manage how Google personalizes ads in My Ad Center.

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: We may transfer, store, and process your information in countries other than your own.

Our website and database are hosted by Hetzner Online GmbH (Gunzenhausen, Germany). Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?" above), including facilities in the United States, and other countries.

If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.

European Commission's Standard Contractual Clauses:

We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Our Standard Contractual Clauses can be provided upon request. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

Google and Meta. Google LLC and Meta Platforms, Inc. are certified under the EU–U.S. Data Privacy Framework. For transfers to them, we rely on the European Commission's adequacy decision of 10 July 2023 for that framework.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). In particular:

• Inquiries sent through our forms (including the notification emails they create): deleted 12 months after we receive them, unless you become our client.

• Client data (contract, invoices and correspondence about your booking): kept for as long as Croatian tax and accounting regulations require.

• Server and error logs: deleted after at most 30 days.

• Google Analytics data: deleted after 14 months.

• Cookies: see the durations listed in our Cookie Policy.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at dorevue@gmail.com. This does not apply to photographs of children taken at family or event shoots booked by their parents or guardians; see "CLIENTS AND PHOTOGRAPHS".

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

We will consider and act upon any request in accordance with applicable data protection laws.

We do not make decisions about you based solely on automated processing, including profiling.

If you are unhappy with how we have handled your personal information, you can complain to us directly:

• Online: https://dorevue.com/en/contact/

• Email: dorevue@gmail.com

• Post: See "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"

We will acknowledge your complaint within 30 days, investigate it without undue delay, and keep you informed of its progress and outcome.

You also have the right to lodge a complaint with a data protection supervisory authority, in particular the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka, AZOP), azop.hr, or the authority in the EU/EEA country where you live or work (list of authorities).

Withdrawing your consent:

If we are relying on your consent to process your personal information, you have the right to withdraw it at any time. You can withdraw your cookie consent via "Cookie settings" in the footer of any page, and any other consent by contacting us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Notice: https://dorevue.com/en/cookies.

If you have questions or comments about your privacy rights, you may email us at dorevue@gmail.com.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at dorevue@gmail.com or contact us by post at:

DOREVUE, obrt za usluge, vl. Paula Srdanović, Zagreb, Ilica 71

Ilica 71

Zagreb 10000

Croatia

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: dorevue@gmail.com.

15. CLIENTS AND PHOTOGRAPHS

In Short: When you book a shoot, we process your booking details and the photographs we take. We publish photographs in which you can be recognised only with your consent.

When you book a shoot with us, we process:

• your contact and booking details and the data on your contract and invoices,

• details of your event (date, location, schedule),

• photographs (and videos) of you and, depending on the service, your family, children and guests.

Purposes and legal bases. We take, edit and deliver the photographs to perform our contract with you (Art. 6(1)(b) GDPR). We keep invoices and business records because the law requires it (Art. 6(1)(c) GDPR). We show photographs in which you can be recognised on our website, on our social media profiles or in paid ads (Meta, Google) only with your consent (Art. 6(1)(a) GDPR), which you can give or refuse when you book. Consent is voluntary and is not a condition for booking.

Children. We publish photographs of minors only with the consent of a parent or guardian.

Guests. If you are a guest at an event we photograph and you ask us, we do not publish, or we remove, photographs in which you are clearly recognisable.

Withdrawing consent. You can withdraw your consent at any time by emailing dorevue@gmail.com. Within 14 days we will remove the photographs from our website and our profiles and will not use them in new ads. Withdrawal does not affect use before it; posts that others have already shared cannot be recalled.

Recipients. We may use an online gallery service to deliver your photographs and a storage provider for backup copies; such providers process the photographs only on our behalf. Photographs published on Instagram, Facebook or in ads are also processed by Meta or Google under their own privacy policies.

Retention. We keep delivered photographs for as long as we need them to provide our service (for example, to send you a new copy if you lose yours) and then delete them. Photographs you allowed us to publish are kept while your consent is in place. Contracts and invoices are kept as long as Croatian tax and accounting regulations require.